Cancellation Policy:
To cancel an order, please contact us at support@aficas.com before the product is shipped or produced. If the order is canceled, you will receive a full refund. Unfortunately, we cannot cancel orders once the product has been shipped out.
Returns Policy:
We accept returns within 14 days of receiving the product. To be eligible for a return, the item must be unused and in its original packaging. You must provide a receipt or proof of purchase. Please do not return your purchase to the manufacturer. Customers are only charged shipping costs once (including returns), and no restocking fee is applied.
If the return is due to the consumer, they are responsible for the shipping fee, which varies based on the chosen express company. If the return is due to our error, the consumer is not responsible for the shipping fee.
Refund Policy:
Once we receive and inspect your return, we will notify you of its approval or rejection via email. If approved, your refund will be processed to your original payment method within a certain number of days.
Late or Missing Refunds:
If you haven't received your refund, please check your bank account and contact your credit card company or bank. If you've done all of this and still haven't received your refund, please contact us at support@aficas.com.
For return address information, please contact our Customer Service at support@aficas.com.